Webinar Series

The CAUCE Professional Development Webinar Series 2018 – 2019

We hope that you find the topics of interest to complement your professional development goals for the year. Sessions are free of charge and are for CAUCE members only. Contact the Secretariat if you need the registration password.

This year’s lineup includes:

  • October 15, 2018  – Micro-credentials: Making Skills and Learning Visible 
  • November  20, 2018 – Supporting Student Mental Health
  • January 15, 2019  – How marketing analytics can be used in strategy and decision making
  • **NEW** February 6, 2019 – Design & Marketing Awards: Help your submission stand out! 
  • March 19, 2019  – Opportunities for Open Innovation
  • April 16, 2019  – Indigenizing and Decolonizing Learning


How Marketing Analytics Can Be Used in Strategy and Decision Making
January 15, 2019
1:30 pm – 2:30 pm EST

Description: We have always been told that having the information to make decisions is critical. However, with the amount of data now available from numerous sources like search engines, site, and social media monitoring tools, email marketing tools and others, it can become overwhelming to identify what data is relevant and what data can help improve our marketing decisions. Understanding what readily-available data means can help marketers make better decisions in choosing marketing and targeting tools, and what market segments to target to improve the results on their marketing investment.

Moderator:David Kynan, Senior Marketing Advisor, School of Continuing Studies. McGill University


  • Luis Antonio Diaz, Director, Strategic Planning, FSCO Marketing; Instructor, Strategic Digital Communications, School of Continuing Studies, McGill University

CAUCE CoPMarketing and Student Service Administration

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Design & Marketing Awards: Help your submission stand out!
February 6, 2019
1:30 pm – 2:30 pm EST

Description: The CAUCE Design and Marketing Awards recognize excellence in the field of design and marketing in university continuing education throughout Canada. Completing submissions can seem complicated and time consuming. The Design and Marketing Awards Committee wants to ensure your time is well spent. In this session, you will learn directly from the committee what makes a submission standout and gain valuable insight into the adjudication process. The discussion will also address common concerns such as “I don’t think I’ve done anything outstanding”! Previous award winners will discuss what it meant from them to win and provide tips for ensuring your submission is rewarded!

Moderator: Design & Marketing Awards Committee members, Stevi Dram (Chair) & Christina Abraham (Member)


  • Past winner: Belinda Elliott-Bielecki, UNB
  • Past winner: Peggy Miller, MUN

Eventbrite - Opportunities for Open Innovation: Open Resources (shared content, practical applications)

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Opportunities for Open Innovation: Open Resources (shared content, practical applications)
March 19, 2019
1:30 pm – 2:30 pm EST

Description: Strategies to build a sustainable open education community are as unique as the culture, geography and individuals that make up our institutions. In Ontario, this diversity is pronounced in a system of 24 colleges, 21 universities and just over a million full time students. Large jurisdictions considering strategies to support open education initiatives often ask the same set of questions: where do we start? How do we incent open innovation at the grassroots level? How do we make a case for open innovation as a leadership strategy?

eCampusOntario is exploring the potential of a province-wide, discipline focused approach to the development of Open Educational Resources at scale. The “Open at Scale” model draws on the depth of discipline expertise available across colleges and universities in key areas of focus, such as Nursing and Business. The coordinated development of open educational resources in a digital first, modular format allows for a “plug and play” approach to reuse that has implications across multiple disciplines.

Moderator: Leonora Zefi, Manager, Course Development and e-learning at Ryerson University


  • David Porter, Chief Executive Officer – eCampusOntario 
  • Lena Patterson, Senior Director – eCampusOntario

CAUCE CoPOnline Learning and Instructional Design

Eventbrite - Opportunities for Open Innovation: Open Resources (shared content, practical applications)

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Indigenizing and Decolonizing Learning
April 16, 2019
1:30 pm – 2:30 pm EST

Description:  In response to the Truth and Reconciliation calls to action, the University of New Brunswick (UNB) has engaged in a variety of initiatives that bring its students, leadership, faculty and staff towards a place of understanding and collaboration.  In this webinar, the presenters will outline UNB’s institutional strategies that have evolved to honor the TRC recommendations,  and build a community of ‘Allyship’.   Specifically highlighting the work of the Continuing Education Unit and Faculty of Nursing, the presenters will highlight the tangible initiatives of their respective units and share the experiences of participants who have engaged in activities of Reconciliation.   While there are challenges to address in this movement towards ‘Reconciliation’,  the majority of participants have a greater understanding and adopt a personal responsibility of ‘Reconciliation’ in helping make the university a ‘safe space’ for Indigenous students, faculty and staff.

Moderator: Nikki Whyte, Director, Credit Programming Learner at the University of New Brunswick


  • Sheila Burt, Director Contract Management and Market Research, College of Extended Learning, University of New Brunswick
  •  Shelley Ann Francis, Director NUTSIHPILUWEWICIK – Indigenous Nursing Program, University of New Brunswick

CAUCE CoPIndigenous and Decolonizing Programming

Eventbrite - Indigenizing and Decolonizing Learning

Completed Webinars

Micro-credentials: Making Skills and Learning Visible
October 15, 2018
1:30 pm – 2:30 pm EST

Description: How do you get started with awards and badges? How can you experiment with them safely? How do students respond to awards? How do you make them meaningful? And most importantly, how do you make these tools reinforce more of the behaviour you really want from learners? In this session, we will share practical tips and tricks on how to get started with awards in your course (if you haven’t yet) and look at the results of early testing in online campus courses at Queen’s University. Then we will transition into practical applications of Open Badges as portable micro-credentials for careers. We’ll explore how they can be the logical next step for making skills and learning visible and progressive, in the classroom and beyond: transition to employment, continuous career development and lifelong learning, using examples from leading institutions across the globe and innovative employers across sectors.

Moderator: David Porter, CEO at eCampusOntario


  • Don Presant, President & Executive Producer – Learning Agents Inc.
  • Anna Sabramowicz, E-learning Engagement Consultant – Elearner Engaged

CAUCE CoPLearning and Administrative Technologies

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Supporting Student Mental Health
November 20, 2018
1:30 pm – 2:30 pm EST

Description: In 2017, the University of Waterloo formed a President’s Advisory Committee on Student Mental Health (PAC-SMH) The PAC-SMH was tasked with ensuring the collection of a broad set of information on student mental health considering both the UW student body and the larger societal context. It examined root causes of student stress, anxiety and depression, and how to mitigate them proactively instead of reactively. Janice was the Co-Chair of the committee’s Academic Panel and will discuss how the Advisory Committee was formed, what they found, the recommendations that were put forth and actions taken since the report was published in March 2018, focusing on those that related to a more general student audience.

At MacEwan University, the faculty and staff are working on identifying and assisting students in distress. Many post-secondary students today are facing challenges like never before. Increasing costs of tuition and living, academic and social pressures increase the stress level of students and those who interact with them. Experts have written on the marked growth in serious mental health problems on today’s campuses. MacEwan University faculty and staff are often the first points of contact with students who may be in distress. This session will help you identify students at risk, explore how to approach a student, learn to maintain appropriate boundaries and connect students with additional resources.

Moderator: Christie McGaghran, Program Manager at Centre for Continuing Education, McMaster University


  • Tamara Lane, M.C. Registered Psychologist – MacEwan University Wellness and Psychological Services
  • Janice Cooke, Manager Client Development Learner Service, Co-chair Academic Panel, President’s Advisory Committee – Student Mental Health

CAUCE CoPLeadership and Program Management

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Registration Information

Webinar sessions are offered free of charge for CAUCE members only. Register by clicking the “Register Now” button.

As a member of CAUCE, you will receive an invitation to participate in each webinar with the registration password. If you have opted out of the CAUCE member email list, you will not receive information from CAUCE will have to call or email the Secretariat for the registration password. The password will be the same for all webinars.

The registration deadline is the event start time. After you have registered you will receive an email message with the webinar link. You will receive a reminder message the morning of the webinar. If you do not receive the confirmation email message please check your spam folder.

If you have difficulties registering or misplaced your confirmation email, contact the secretariat by email cauce.secretariat@usask.ca or by telephone (306) 966-5604.

*To ensure sound quality during the webinar, participants are asked to wear headsets during the webinar if possible.

How to Prepare

The Webinars will be using WebEx Meeting Centre. You can test your system in the WebEx Test Room to ensure you have the audio capabilities to participate. You can participate using a mobile device as well by downloading the WebEx Mobile App on your preferred device. You can visit WebEx Help Central as well if you encounter any issues.

Past Sessions

Missed a webinar?

Log on to the members’ only section of the website to watch the recorded sessions. Contact your Dean or Director for your institution’s username and password.


Rules of Engagement: Tips & Techniques for Fostering Deep Learning in the classroom

Presenters: Ewa Wasniewski, Director of Educational Development, School of Continuing Education, MacEwan University; Paul Martin, Coordinator, Faculty Development, Centre for the Advancement of Faculty Excellence, MacEwan University; Moderator: Ratka Janjic, Director, Professional & Continuing Studies, MacEwan University.

Success in courses shouldn’t be defined solely by participation, completion of an activity or the grades that are achieved. If students have truly expanded their skills and knowledge, they will be able to apply their new knowledge to work, community and daily life. So what steps can we take as instructors and facilitators to ensure our students are learning deeply? In this webinar we’ll discuss how we can maximize student engagement so that our students move beyond surface or strategic learning. Drawing on what work on neuro-science has told us about how to foster deep learning, we’ll present practical tips you can use and share with your students to help them better retain what they’ve learned and foster lifelong learning.

A Federated Approach to Open Education for Canada

Presenters: David Porter, CEO, eCampus Ontario; Heather Ross, Educational Developer, Gwenna Moss Centre for Teaching and Learning, University of Saskatchewan; Amanda Coolidge, Senior Manager, Open Education, BC Campus; Moderator:  Janice Cooke, Manager, Client Development and Learner Services, Centre for Extended Learning, University of Waterloo.

Open Education across Canada is thriving- as is evidenced by three provinces- British Columbia, Saskatchewan, and Ontario. Join Open Education Advocates and Leaders: Amanda Coolidge, Heather Ross, and David Porter as they discuss the strategies that have proved successful in bringing open education to institutions across the provinces. Participants will gain an understanding of what open education is, how it is being implemented in the three provinces, and strategies on how participants can move open education forward.

CE Strategic Planning – Living the Plan

Presenters: Christie Schultz, Assistant Dean, Faculty of Extension, University of Alberta; Carolyn Young, Director, Continuing Studies, Western University. Moderator: Jana Wyber, Program Administrator, Faculty of Continuing Education and Extension, Mount Royal University

How should CE units develop and sustain strategic planning initiatives? It’s not easy – with shifting priorities, calls for financial accountability and models as to how to position your unit, all of which can be an opportunity and a challenge. These shifts require strategic thinking and planning. Are you living your strategic plan?

Integrated Marketing: Print vs Digital

Presenters: Alison Adair, Linh Pham and Elena Ouliankina
Moderator: Leonora Zefi, Manager, e-Learning Initiatives and Course Development Digital Education Strategies, The G. Raymond Chang School of 

As more and more marketing options become available, it can be overwhelming to decide what platforms will work for you and how to integrate them into your current marketing mix. There are proven techniques that can help you increase engagement on your social media platforms that will ultimately help you broaden your social reach and increase the return on investment of time and money spent on social media marketing.

CANCELLED Implementing Approaches /Actions from Recommendations in the Truth and Reconciliation Report

Presenters: Frank Deer, Director of Indigenous Initiatives & Assistant Professor, University of Manitoba
ModeratorJudy Smith, Dean pro tem, Continuing Studies, Simon Fraser University

In this webinar, the presenters will share their institutional strategies, promising practices for collaboration and successes in co-developing and providing programming based on recommendations in the Truth and Reconciliation Report.


Copyright Compliance
Panelist: Tom Adam, Copyright Librarian, Western University; Kathryn Blair, Copyright Specialist, University of Waterloo; Moderator: Janice Cooke.  
If you’ve ever been puzzled by copyright questions, don’t miss this opportunity to learn more from 3 experts who live and breathe copyright compliance. Awareness of copyright implications and the best practices in content reuse are important factors in making educational decisions. Our panel will discuss the most common copyright compliance issues for CE/DE units across the country and share best practices to meet these challenges.

This discussion will cover: The Basics of Copyright law; Fair dealings-what it is and how it works; When copyright permission is needed; Working outside Access Copyright; How to obtain copyright permission; Using and sharing materials in the cloud; Cultivating a culture of compliance; Resources 

Researching & Implementing New Programs: From Ideas to Action
Present: Marielena Nunez, B.Ed, M.A, M.A, Academic Innovation Manager, Faculty of Continuing Education and Extension ,  Mount Royal University. Moderator: Ratka Janjic.
Taking a program idea and bringing it to market is a multiphase endeavor. In this webinar we will examine Mount Royal Continuing Education’s Product Development Process Experience and how this initiative was born with the formation of the Academic Innovation Unit. The goal of the unit is to orchestrate actions for the creation, re-development and maintenance of curricula. The ADDIE model and principles of organizational learning are the foundations for this process. 

The following benefits of working with a process and sub-processes were identified and will be discussed: 

  • Support for goals, plans, and strategies in spite of the changing environmental conditions
  • Support for operational productivity and efficiency
  • Use of standardized procedures for quality purposes, consistency and branding
  • Avoid re-working and overlapping 

Lessons learned and best practices will also be shared as well as how to enhance ownership and continuous learning.

Challenge of Doing Quality Assessments
Panelist: Shanthi Besso, Associate Director, Community Education Programs, Lifelong Learning, SFU; Dr. Kanthi Jayasundera, Associate Director, Centre for Online and Distance Education, Lifelong Learning, SFU; Dr. Ranga Venkatachary, Program Director, Centre for Online and Distance Education, Lifelong Learning, SFU; Moderator: Yvonne Tabin, Dean pro tem, Lifelong Learning, SFU Increasingly there is a call for accountability in post-secondary institutions. And, sometimes, continuing education units are perceived to be delivering education that is less rigorous than in the other faculties and departments within the institution. How then can we ensure quality in our continuing education units? Is quality assessment important? How do we develop quality assessment standards in continuing education? And to what should we apply quality assessment standards? To our face-to-face courses? To online instruction? To our instructors? Join us to discuss these issues and possible solutions.

Customer Service and the Student Experience in Continuing Education: Panel Presentation
Panelist: Dean Perkins, Manager Client Relations, Professional Development, University of Waterloo; Pat Graca, Enrolment Services Manager, Continuing Studies, Lifelong Learning, Simon Fraser University; Marjory Gaouette, Manager, Program Development, Open Learning and Educational Support, University of Guelph

What is outstanding customer service, how can we achieve it, and why is it important? Although everyone agrees that good customer service is crucial, not everyone agrees on how we define services and customers within a University environment. During this webinar our panel of customer service experts will explore how having a customer service strategy is essential to your organization’s success. They will discuss practical information about their experience with: 1) effective customer service as a means to increase repeat rate; 2) responding to customer inquiries; 3) handling customer complaints; 4) using automation and 5) building strong relationships with our customers.

Instructor Training and Support: Panel Presentation
Panelist: Adam Zollo, Instructional Designer UBC Continuing Studies; Ewa Wasniewski. Director of Educational Development, School of Continuing Education, MacEwan University; Sylvia Gajdics, M.Ed., C.C.D.P. Curriculum Coordinator, Career and Professional Programs, Lifelong Learning – Continuing Studies | Simon Fraser University; Wendy Keller, M.A. Ed. Studies, PPCC, Learning Facilitator, Career and Professional Development, McGill University, School of Continuing Studies; Moderator:  Dr. Nicolette Papastefanou, Area Coordinator, Faculty Lecturer, Marketing and Public Relations, McGill University

In continuing education units it can be challenging to provide support and training for our instructors. They are often part-time employees and, typically, industry experts who are fully employed in their respective fields. They are not part of a workplace community where casual conversations about teaching can take place. And, often, they have no formal teacher training. Plus, we are often asking them not only to teach in the classroom but also online. Is one-on-one coach best for our instructors? Are in-class workshops or short training courses most effective? Or should we be developing online support materials or even a fully online course to provide them with the background that they need? Join Adam, Ewa and Sylvia who have each put in place different instructor supports at their institutions. Hear them recount their experience and learn about their success and challenges.


Partnerships Lessons Learned
Presenters: Peter Moroney, Associate Executive Director, UBC; Christine Wilton, Program Manager, Public Interest and Corporate Training, Western University; and Larry White, Director of Career and Professional Programs, SFU Lifelong Learning A panel representing CE units across the country will share their stories of the successes and lessons learned in developing effective partnerships models with faculty, Community and Other PS Institutions. Hosted by Peter Moroney, Associate Executive Director and Director, Professional Programs and Services, UBC he will talk about Partnerships with Faculty. Christine Wilton, Western University will talk about Partnerships with Community & Professional Associations. Larry White, Director of Career and Professional Programs, SFU Lifelong Learning will talk about Partnerships with Business. He also has experience partnering with faculties and with community and professional associations.

Aboriginal Students: Building CE Programming for Their Success
Presenter: Judy Smith, Community Education Programs unit including, Aboriginal Pre-Health Program and the Aboriginal University Prep Program, SFU. Approaches for navigating the challenging terrain of academia to develop Indigenous programs that are gaining university recognition, and influencing dialogue about inclusivity and the value of Indigenous curricula. She will feature the newest and best example of a genuinely Indigenous and inclusive course that applies the program’s philosophy and best practices. The session will engage people who are working toward developing genuinely inclusive Indigenous programs and institutions.

Continuing Education Supporting the Learning Needs of International Learners
Presenters: Colleen Wood, Director of SFU’s English Language and Culture Program and others form the unit; Jennifer Mielguj, Senior Program Leader and/or Allan Dias, Internship Coordinator,UBC; Effie Dracopoulos, Associate Director for Language & Intercultural Communication or an alternate. Continuing Education has always played a large role in responding to the learning needs of its students. Universities continue to attract students world-wide and Continuing Education units have responded to the changing programming needs by offering programs which support, complement and extend the university experience. Here’s what three CE units are doing:

Project Planning for eLearning
Presenters: Lynn Fujino MEd, Program Manager, UBC Continuing Studies and Raquel Collins MEd, Associate Director, UBC Continuing Studies Description: Developing e-learning courses requires us to sharpen our project management skills in a team environment. As educators, we bring many of these skills to the table, but there are also many that we can improve upon as we strive to be even more efficient and effective in our practices. In this session, we look at how to marry our educator skills – e.g., planning, adapting to change, communicating, monitoring and evaluating performance—with basic project management skills – e.g., budgeting, scheduling, and collating and storing assets. Aimed at teachers, facilitators, instructional designers and program managers, this webinar focuses on how to frame your e-learning projects by clarifying the scope, identifying who you need on your team and what their roles are, and managing stakeholder expectations.

Social Media: 140 Characters to Make a Difference
Presenter: Alison Adair – Western University Description: How can you offer effective customer service, market or listen via social media?
In order to engage with students and other stakeholders, universities are increasingly relying on social media, which is where their students are now paying attention. Social media has great potential, but also limitations (e.g. length of interactions, public and real-time nature of the interactions, etc.). How can you offer effective customer service via social media to users that have distinctively new expectations in terms of service. This webinar will share examples and best practices in serving and interacting with students via new technologies, exploring the great potential and limitations.