Webinar Series

Join us for the CAUCE Professional Development Webinar Series 2016 – 2017. Sessions are free of charge and are for CAUCE members only.

*These events are password protected, please email CAUCE.Secretariat@usask.ca to obtain the password if you do not receive it by email.

This year’s lineup includes:

  • October 18, 2016  – Instructor Training and Support: Panel Presentation
  • November  15, 2016 –   Customer Service and the Student Experience in Continuing Education: Panel Presentation
  • January 17, 2017  –  Researching & Implementing New Programs: From Ideas to Action
  • March 21, 2017  –  Challenge of Doing Quality Assessments
  • April 11, 2017  – Copyright Compliance

Please join your CE colleagues across the country to learn and support the great work done.

Upcoming Sessions

Copyright Compliance
Date: April 11, 2017
Time: 1:30 – 3:00 pm (ET)

If you’ve ever been puzzled by copyright questions, don’t miss this opportunity to learn more from 3 experts who live and breathe copyright compliance. Awareness of copyright implications and the best practices in content reuse are important factors in making educational decisions. Our panel will discuss the most common copyright compliance issues for CE/DE units across the country and share best practices to meet these challenges.

This discussion will cover:

  • The Basics of Copyright law;
  • Fair dealings-what it is and how it works;
  • When copyright permission is needed;
  • Working outside Access Copyright
  • How to obtain copyright permission;
  • Using and sharing materials in the cloud
  • Cultivating a culture of compliance
  • Resources 


  • Tom Adam, Copyright Librarian, Western University
  • Kathryn Blair, Copyright Specialist, University of Waterloo

Moderator:  Janice Cooke

Eventbrite - Copyright Compliance

Registration Information

Webinar sessions are offered free of charge for CAUCE members only. Register by clicking the “Register Now” button below the event description.

As a member of CAUCE you will receive an invitation to participate in each webinar with the registration password. If you have opted out of the the CAUCE member email list, you will not receive information from CAUCE will have to call or email the secretariat for the registration password. The password will be the same for all webinars.

The registration deadline is 1 hour prior to the event start time. After you have registered you will receive an email message with the webinar link. Keep this message as you will need it to log in to Blackboard Collaborate. If you do not receive the confirmation email message please check your spam folder.

If you have difficulties registering or misplaced your confirmation email, contact the secretariat by email cauce.secretariate@usask.ca or by telephone (306) 966-5604.

*To ensure sound quality during the webinar, particiants are asked to wear headsets during the webinar if possible.

How to Prepare

Do not wait until the day of the actual webinar to test your system. Make sure you do this well in advance to avoid arriving late to a webinar.

Before you join the Blackboard Collaborate session you should follow the 4 steps for using Blackboard Collaborate Web Conferencing. If you are a first time user and/or do not currently have the Blackboard Collaborate Launcher you can download the Launcher in step 1 or 2.

For mobile users (please note if you are presenting please use a desktop or laptop computer) you can download the Blackboard Collaborate App and then copy and paste the link below into the app.

If you require technical assistance please visit the Blackboard Support Portal.

Past Sessions

Missed a webinar?

Log on to the members’ only section of the website to watch the recorded sessions. Contact your Dean or Director for your institution’s username and password.

Researching & Implementing New Programs: From Ideas to Action

Present: Marielena Nunez, B.Ed, M.A, M.A, Academic Innovation Manager, Faculty of Continuing Education and Extension ,  Mount Royal University. Moderator: Ratka Janjic.

Taking a program idea and bringing it to market is a multiphase endeavor. In this webinar we will examine Mount Royal Continuing Education’s Product Development Process Experience and how this initiative was born with the formation of the Academic Innovation Unit. The goal of the unit is to orchestrate actions for the creation, re-development and maintenance of curricula. The ADDIE model and principles of organizational learning are the foundations for this process. 

The following benefits of working with a process and sub-processes were identified and will be discussed: 

  • Support for goals, plans, and strategies in spite of the changing environmental conditions
  • Support for operational productivity and efficiency
  • Use of standardized procedures for quality purposes, consistency and branding
  • Avoid re-working and overlapping 

Lessons learned and best practices will also be shared as well as how to enhance ownership and continuous learning.


Challenge of Doing Quality Assessments

Panelist: Shanthi Besso, Associate Director, Community Education Programs, Lifelong Learning, SFU; Dr. Kanthi Jayasundera, Associate Director, Centre for Online and Distance Education, Lifelong Learning, SFU; Dr. Ranga Venkatachary, Program Director, Centre for Online and Distance Education, Lifelong Learning, SFU; Moderator: Yvonne Tabin, Dean pro tem, Lifelong Learning, SFU

Increasingly there is a call for accountability in post-secondary institutions. And, sometimes, continuing education units are perceived to be delivering education that is less rigorous than in the other faculties and departments within the institution. How then can we ensure quality in our continuing education units? Is quality assessment important? How do we develop quality assessment standards in continuing education? And to what should we apply quality assessment standards? To our face-to-face courses? To online instruction? To our instructors? Join us to discuss these issues and possible solutions.


Customer Service and the Student Experience in Continuing Education: Panel Presentation

Panelist: Dean Perkins, Manager Client Relations, Professional Development, University of Waterloo; Pat Graca, Enrolment Services Manager, Continuing Studies, Lifelong Learning, Simon Fraser University; Marjory Gaouette, Manager, Program Development, Open Learning and Educational Support, University of Guelph

What is outstanding customer service, how can we achieve it, and why is it important? Although everyone agrees that good customer service is crucial, not everyone agrees on how we define services and customers within a University environment.

During this webinar our panel of customer service experts will explore how having a customer service strategy is essential to your organization’s success. They will discuss practical information about their experience with: 1) effective customer service as a means to increase repeat rate; 2) responding to customer inquiries; 3) handling customer complaints; 4) using automation and 5) building strong relationships with our customers.


Instructor Training and Support: Panel Presentation
Panelist: Adam Zollo, Instructional Designer UBC Continuing Studies; Ewa Wasniewski. Director of Educational Development, School of Continuing Education, MacEwan University; Sylvia Gajdics, M.Ed., C.C.D.P. Curriculum Coordinator, Career and Professional Programs, Lifelong Learning – Continuing Studies | Simon Fraser University; Wendy Keller, M.A. Ed. Studies, PPCC, Learning Facilitator, Career and Professional Development, McGill University, School of Continuing Studies; Moderator:  Dr. Nicolette Papastefanou, Area Coordinator, Faculty Lecturer, Marketing and Public Relations, McGill University

In continuing education units it can be challenging to provide support and training for our instructors. They are often part-time employees and, typically, industry experts who are fully employed in their respective fields. They are not part of a workplace community where casual conversations about teaching can take place. And, often, they have no formal teacher training. Plus, we are often asking them not only to teach in the classroom but also online.

Is one-on-one coach best for our instructors? Are in-class workshops or short training courses most effective? Or should we be developing online support materials or even a fully online course to provide them with the background that they need?

Join Adam, Ewa and Sylvia who have each put in place different instructor supports at their institutions. Hear them recount their experience and learn about their success and challenges.


Partnerships Lessons Learned
Presenters: Peter Moroney, Associate Executive Director, UBC; Christine Wilton, Program Manager, Public Interest and Corporate Training, Western University; and Larry White, Director of Career and Professional Programs, SFU Lifelong Learning

A panel representing CE units across the country will share their stories of the successes and lessons learned in developing effective partnerships models with faculty, Community and Other PS Institutions. Hosted by Peter Moroney, Associate Executive Director and Director, Professional Programs and Services, UBC he will talk about Partnerships with Faculty.

Christine Wilton, Western University will talk about Partnerships with Community & Professional Associations. Larry White, Director of Career and Professional Programs, SFU Lifelong Learning will talk about Partnerships with Business. He also has experience partnering with faculties and with community and professional associations.


Aboriginal Students: Building CE Programming for Their Success
Presenter: Judy Smith, Community Education Programs unit including, Aboriginal Pre-Health Program and the Aboriginal University Prep Program, SFU

Approaches for navigating the challenging terrain of academia to develop Indigenous programs that are gaining university recognition, and influencing dialogue about inclusivity and the value of Indigenous curricula. She will feature the newest and best example of a genuinely Indigenous and inclusive course that applies the program’s philosophy and best practices. The session will engage people who are working toward developing genuinely inclusive Indigenous programs and institutions.


Continuing Education Supporting the Learning Needs of International Learners
Presenters: Colleen Wood, Director of SFU’s English Language and Culture Program and others form the unit; Jennifer Mielguj, Senior Program Leader and/or Allan Dias, Internship Coordinator,UBC; Effie Dracopoulos, Associate Director for Language & Intercultural Communication or an alternate.

Continuing Education has always played a large role in responding to the learning needs of its students. Universities continue to attract students world-wide and Continuing Education units have responded to the changing programming needs by offering programs which support, complement and extend the university experience. Here’s what three CE units are doing:

Project Planning for eLearning
Presenters: Lynn Fujino MEd, Program Manager, UBC Continuing Studies and Raquel Collins MEd, Associate Director, UBC Continuing Studies

Description: Developing e-learning courses requires us to sharpen our project management skills in a team environment. As educators, we bring many of these skills to the table, but there are also many that we can improve upon as we strive to be even more efficient and effective in our practices. In this session, we look at how to marry our educator skills – e.g., planning, adapting to change, communicating, monitoring and evaluating performance—with basic project management skills – e.g., budgeting, scheduling, and collating and storing assets. Aimed at teachers, facilitators, instructional designers and program managers, this webinar focuses on how to frame your e-learning projects by clarifying the scope, identifying who you need on your team and what their roles are, and managing stakeholder expectations.

Social Media: 140 Characters to Make a Difference
Presenter: Alison Adair – Western University

Description: How can you offer effective customer service, market or listen via social media?
In order to engage with students and other stakeholders, universities are increasingly relying on social media, which is where their students are now paying attention. Social media has great potential, but also limitations (e.g. length of interactions, public and real-time nature of the interactions, etc.). How can you offer effective customer service via social media to users that have distinctively new expectations in terms of service. This webinar will share examples and best practices in serving and interacting with students via new technologies, exploring the great potential and limitations.

Digital Analytics for Beginners
Presenter: Trevor Beck, MacEwan University

Description:  Whether you want to boost sales, find more visitors or improve your site content, digital analytics can help find the answers and insights you need to improve your business on the web. By analyzing traffic and activity, you can discover important information about your visitors. Using Google’s Universal Analytics can provide lots of information, but it’s easy for beginners to get lost and confused. This webinar will explain and demonstrate some of the basic understanding of the information collected and how you can use it to improve your site.

Marketing Metrics for Online Education and Courses
Presenters: Jeff Nelson is president of Anduro Marketing in Calgary, Alberta. He is a consultant in the areas of website analytics, marketing metrics and online strategy. In addition to his company, Jeff also teaches at SAIT and the University of Calgary.

Description:  With a limited marketing budget, an increasingly competitive marketplace and multiple marketing channels most companies need a process and appropriate tools to help them understand what parts of their investment are working and what’s not. A good principle to follow is one by management consultant Peter Drucker who said, ‘If you can’t measure it, you can’t manage it.’ During this session Jeff Nelson and Jake Blumes will start with a discussion on the basic marketing process including strategy, investment, activities and outcomes. This will lead into an understanding of a model for developing a marketing metrics dashboard including the concepts of measurement, metrics and KPIs.

Jake Blumes is an advertising, marketing and research professional in Calgary, Alberta and has been on contract with Grants International Inc. since 2005. Prior to that Jake has been in Marketing and Operations with Bell, a Research Consultant with Service Intelligence, a Research Director with Environics and a Director of Marketing Research with The Faneil Group.

Mobile Learning: A User Experience Perspective 
Presenter:  Paul Hibbitts, University of British Columbia

Description:  Mobile is the new reality in the world of online learning. With a focus on user experience (UX), this session will explore how to leverage Moodle to better support anytime, anywhere learning on an ever-expanding range of mobile devices. Topics will include the fundamentals of mobile learning UX, the on-going evolution of the “mobile first” design viewpoint, and the increased importance of design for emotion. This session will also explore what open source responsive HTML frameworks, such as Twitter Bootstrap, can offer to Moodle.

Quality Standards for Distance Delivery
Presented by Natalie Giesbrecht, Manager, Distance Education, Open Learning and Educational Support , University of Guelph, Lynette Phyfe, Interim Director/Instructional Designer, Distance and Online Education, University of Manitoba and Jordan Epp, Instructional Designer, Distance, Off-Campus and Certificate Programs, Centre for Continuing & Distance Education, University of Saskatchewan. 

Description:  The session will focus on quality standards for the delivery of distance education courses. It will address: course design and delivery, rubrics for measuring quality in design and delivery, development models, intellectual property, faculty support and buy-in, other aspects of standards related to distance delivery. 

Credit vs. Non-Credit Certificate Programs (Panel Discussion)
Panelists: Kathleen Mattheos, University of Manitoba and Dr. Carmen Sicilia, Director of Career and Professional Development, McGill University

Description:  What are the value and benefits of credit and non-credit certificate programs? How do they differ?

How MOOCS can support lifelong learning
Presenter:  Dave Cormier, University of Prince Edward Island

Description:  The abundance of information we now have at our fingertips combined with the indefinite capacity for making new connections, has opened new avenues for structuring our learning environments. This webinar is intended to give learners some insight into how MOOCS can promote lifelong learning practices.